Coping with Criticism


  • None of us are perfect. clinton thumbsup
  • Feedback is critical to improvement, learning and growth. clinton thumbsup
  • There are two types of useful feedback: Positive feedback notes that which is working, and negative feedback notes that which is not working.clinton thumbsup
  • There is also non-useful feedback - which can generally be safely ignored. clinton thumbsup


  • Control any automatic reactions on your part – allow them to finish speaking. clinton thumbsup
  • Invite them to elaborate further, and ask them to clarify anything that is unclear. clinton thumbsup
  • Reflect on the questions below (see ‘REFLECT ON’) before ultimately replying. clinton thumbsup
  • Thank them for their honesty, and for having taken the trouble & risk to share this feedback with you.


  • …whether their intent was to be helpful or harmful.
  • ...what exactly they wanted to communicate to you.
  • …which of the information offered was valid or correct, and which was not.
  • certain you are that you are correct (in your answers to the above three questions).
  • ... - if their intent was to harm you - why they might have felt the need to do so. clinton thumbsup
  • you will use the useful feedback.
  • ...whether there is any kind of response you should be giving.
  • ...what the most appropriate & effective manner would be for giving such a response.


  • Ignore non-useful feedback. clinton thumbsup
  • Criticism is in the eye of the receiver. clinton thumbsup
  • Aristotle: "Criticism is something you can easily avoid by saying nothing, doing nothing, and being nothing." 


Coping with not getting a Fair Chance

Coping with Perfectionism

Coping with Success

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